Summary:
Assist and carry out those tasks required to maintain client communications, patient care, and hospital inventory as determined by veterinarians.
DIAGNOSTIC SERVICES:
Includes collection and processing of blood, urine, tissue, or fluid samples, in house differentials, and performing diagnostic procedures, such as fine needle aspiration, biopsy, bone marrow aspiration, cytology, taking multiple X-RAY images and understanding the patient positioning and alignment for radiological studies, placing IV catheters, and other duties as assigned.
ANESTHESIA SERVICES:
Includes preparation and administration of pre-anesthetic drugs and gases, intubation, patient monitoring, including direct and indirect blood pressure measurements, patient recovery, sanitation of anesthetic equipment, and other duties as assigned.
SURGICAL SERVICES:
Includes reviewing detailed pre- and post-operative requirements, including medications, scrubbing in to perform surgical procedures, practicing all aspects of sterile technique, cleaning and sterilization of used surgical instruments, administration of local anesthesia and regional nerve blocks, epidural anesthesia, constant rate infusions of various narcotic drugs.
DENTISTRY SERVICE:
Includes performing prophylactic dental cleanings on canine and feline patients, tooth counting and charting, patient intubation, anesthetic monitoring and recovery, non-surgical extraction of teeth, assisting Doctor with surgical extractions and other oral surgery.
OUTPATIENT CARE:
Includes case presentation at rounds, rooming and admitting patients/ clients, TPR, medication administration, filling prescriptions, and client education, including estimates, side effects, drugs and conditions.
INPATIENT CARE:
Includes walking dogs, ensuring comfortable bedding for dogs and cats, cleaning runs, bowls, bedding, feeding, watering, medicating inpatients, providing litter boxes, notation of changes in medical or mental status, and bathing patients when needed (assisting Hospital Attendants when needed).
DAILY WARD:
Includes walking dogs, ensuring comfortable bedding for dogs and cats, providing fresh litter boxes, cleaning runs, bowls, bedding, feeding, watering, medicating inpatients, notation of changes in medical or mental status, and bathing patients when needed, stocking and cleaning all rooms, wards, sinks, and tubs (assisting Hospital Attendants when needed).
PATIENT HANDLING:
Includes assisting Doctors and other Technicians in handling patients for procedures, exams, x-ray, sample collection, using safety equipment (such as muzzles when needed), keeping patients warm and dry, monitoring patients for need to go out for elimination (communicating with Hospital Attendants).
PATIENT LIAISON:
Includes recording all client conversations, patient procedures, patient observations (in medical records), calling clients to update patient condition, communicating drop off and pick up times, creating and executing reminder phone calls, assisting the Doctor with client phone calls and questions, maintaining/creating client information packets, discussing pre-anesthetic lab work with clients, communicating post-operative care instructions to clients.
INVENTORY AND SUPPLY:
Includes maintaining a clean and orderly practice, checking inventory supplies and communicating needs, maintaining supply lists and communicating needs, stocking of rooms, treatment rooms, wards, and maintaining the controlled drug log per DEA requirements.
PATIENT BILLING:
Includes creation of estimates and invoices for all services rendered, communicating charges with the client, bringing patients to clients after payment, and charge verification with outside labs and services.
OTHER POSSIBLE DUTIES:
Includes completing available continuing education, and other duties assigned to you.
After completing training in front office duties, all Technicians will also be trained in and expected to assist in the following:
WELCOMING CLIENTS:
Knowing client and patient names and the reason for their visit, be empathetic and comforting at all times.
PHONES:
Place priority on answering the phone before the 4th ring, ensure that appropriate coverage so that phones are never left unanswered, check and process voicemail, triage phone calls for Doctors and Technicians assigning degree of urgency. Process all client phone requests and document all phone conversations with clients in the medical record.
APPOINTMENT SCHEDULING:
Scheduling new and existing patients on the phone and in person, collecting data, placing reminder calls 1 day before, making recheck appointments at the time of check-out, and tracking and rescheduling cancelled appointments.
MEDICAL RECORDS:
Recording all conversations with clients in the medical records, recording messages and patient updates, obtaining medical records from referring practices, alerting referring practices of patients euthanized at our practice, fax records when requested.
HOUSEKEEPING:
Maintain a clean and tidy reception desk and lobby, free from animal hair and bodily waste, ensure coffee station is clean and stocked, assist Hospital Attendants in cleaning the exam rooms when needed.
FAX/EMAIL/MAIL:
Assist Reception in the mailing of medications and information to clients and/or other practices, answering or triage of emails in general contact box, alerting Doctors to incoming faxes via email, process incoming mail, ensure outgoing mail is retrieved by post office.
SOCIAL MEDIA:
As requested, make suggestions for Facebook and twitter posts on behalf of the practice (to be sent to our Social Media Manager at iVET360 for posting), assist clients in filling out Social Media Waiver, take photos of each pet for the record.
FINANCIAL MANAGEMENT:
Collect payment at the time of service, assist clients with filling out CareCredit applications, settle merchant credit machine at the end of each day, maintain accurate financial records regarding the cash drawer, compile daily checks and credit card reports and give to Office Manager at the end of the day unless instructed otherwise.
QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Communicate effectively with clients.
• Work within a team framework and interact as the situation dictates.
• Communicate and understand verbal and written directions.
• Take direction well.
EDUCATION AND/OR EXPERIENCE:
• Completion of an accredited Veterinary Technology program and appropriate registration status.
LANGUAGE SKILLS:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
MATHEMATICAL SKILLS:
• Ability to calculate figures and amounts, such as discount percentages, inventory markup, area, circumference, volume, drug dosages in ml or mg, conversion of pounds to kilograms, kilograms to pounds, and kilograms to meters squared. Ability to apply concepts of basic algebra.
REASONING ABILITY:
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Registration status is preferred and is the responsibility of the employee to maintain appropriate renewal requirements.
WORK ENVIRONMENT:
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be exposed to toxic or caustic chemicals and risk of radiation. Use of practice provided Personal Protective Equipment is essential if needed for any duty. While performing the duties of this job, the employee may be regularly exposed to the possibility of an animal bite or scratch from an animal. Proper restraining techniques are to be followed at all times.
• The noise level in the environment is moderate.
PHYSICAL DEMANDS:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, restrain, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is frequently required to sit. The employee is regularly required to lift up to 50 pounds. The vision requirements include: close vision, distant vision, peripheral vision, depth perception, and ability to adjust focus.
DISCLAIMER: This job description is not meant to be an all-inclusive listing of duties expected of this position.
This job description, the duties and expectations may change at any time.